Datadog
Incident and Escalations Manager 3 - US-West
$104K–$138K
Denver, Colorado, USA +3 · Manager · Full-time · Posted Oct 9, 2026
- Location
- Denver, Colorado, USA
San Francisco, California, USA
Denver, Colorado, United States
San Francisco, CA, United States - Experience
- 5+ years of related professional experience; 2+ years in a hands-on technical role at a software or cloud company.
- Education
- Bachelor's degree in Computer Science, Information Science/Technology, Engineering, or equivalent practical experience.
About the job
Manages customer-facing incidents and escalations, coordinating technical teams and communications while improving incident processes and monitoring.
What you'll do
- Lead incidents and escalations from triage through resolution, coordinating teams and keeping customers and stakeholders informed.
- Own incident communications and drive operational improvements, documentation, runbooks, training, and retrospectives.
- Develop proactive customer-infrastructure monitoring and partner with Engineering to reduce recurring issues.
What they ask for
- 5+ years of related professional experience, including incident management and customer escalations.
- 2+ years in a hands-on technical role at a software or cloud company.
- Strong familiarity with cloud computing and modern software architectures; ability to assess impact and coordinate complex incidents.
- Strong written and verbal English communication skills.
Nice to have
- Experience in a SaaS, cloud, or observability environment.
- Scripting ability in Python, JavaScript, or shell.
Pay
$104,000 — $138,000 USD (base salary)
Tools
Python, JavaScript
Model-written summary · the original posting is authoritative