Datadog
Manager, Customer Success - Boston
$108K–$144K
Boston, Massachusetts, USA +1 · Manager · Full-time · Posted Aug 24, 2026
- Location
- Boston, Massachusetts, USA
Boston, MA, United States - Experience
- 6+ years preferred in Customer Success or Account Management; at least 3 years in SaaS; 3+ years leading a high-performing CSM team.
About the job
Leads and develops Customer Success Managers while overseeing renewals, expansions, and customer outcomes for a region or segment.
What you'll do
- Drive and influence the full renewal and expansion sales cycle, including contract negotiations and pricing objections.
- Coach, attract, retain, and develop CSMs to build high-performing teams and strong customer relationships.
- Own a region or segment, serve as an escalation point, and collaborate cross-functionally to resolve customer challenges.
What they ask for
- At least 3 years of experience leading a high-performing team of Customer Success Managers.
- At least 3 years of experience in the SaaS space.
- Proven success negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities.
- Familiarity with the B2B tech or subscription-based software space.
Nice to have
- 6+ years of experience in Customer Success or Account Management preferred.
- Comfort in a fast-paced, scaling environment.
Pay
$108,000 — $144,000 USD (yearly salary; base salary)
AI focus
No AI work is specified for this role.
Model-written summary · the original posting is authoritative