Datadog
Manager, Customer Success (San Francisco or Denver)
$108K–$144K
Denver, Colorado, USA +2 · Manager · Full-time · Posted Oct 9, 2026
- Location
- Denver, Colorado, USA
San Francisco, California, USA
Denver, Colorado, United States - Experience
- 6+ years in Customer Success or Account Management preferred; at least 3 years in SaaS; 3+ years leading a high-performing CSM team.
About the job
Manages and develops Customer Success Managers while driving customer renewals, expansion, retention, and positive customer outcomes.
What you'll do
- Drive and influence the full renewal and expansion sales cycle, including contract negotiations and pricing objections.
- Coach, motivate, and develop CSMs; attract and retain talent to build high-performing teams.
- Own a region or segment, serve as an escalation point, and collaborate cross-functionally to resolve customer challenges.
What they ask for
- At least 3 years of experience leading a high-performing team of Customer Success Managers.
- At least 3 years of experience in the SaaS space.
- Proven success negotiating contract terms and overcoming pricing objections for renewals and upsells.
- Familiarity with the B2B tech or subscription-based software space.
Nice to have
- 6+ years of experience in Customer Success or Account Management.
Pay
$108,000–$144,000 USD yearly base salary
Tools
MEDDIC, Command of the Message
Model-written summary · the original posting is authoritative