Datadog
Manager I, Premier Support Engineering - Denver
$108K–$144K
Denver, Colorado, USA +2 · Manager · Full-time · Posted Aug 3, 2026
- Location
- Denver, Colorado, USA
Boston, MA, United States
Denver, Colorado, United States
About the job
Manages and develops a Premier Support Engineering team that troubleshoots customer issues, handles escalations, and supports customer success with Datadog products.
What you'll do
- Coach and mentor Premier Support Engineers; oversee team accountability, performance, onboarding, and development.
- Partner with internal teams and customers to resolve high-priority escalations and improve team productivity and processes.
- Develop technical documentation and knowledge base articles.
What they ask for
- Previous experience leading a team.
- Some programming experience and basic knowledge of Linux.
- Self-motivated, detail-attentive, and client-centric.
Nice to have
- Contributions to open-source projects or the engineering community.
Pay
$108,000 — $144,000 USD yearly base salary
Tools
Linux
Model-written summary · the original posting is authoritative