Datadog
Senior Enablement Program Manager, Support Engineering
$116K–$155K
New York, New York, USA +1 · Manager · Full-time · Posted Aug 18, 2026
- Location
- New York, New York, USA
New York, NY, United States - Experience
- 6–8 years of related experience with a Bachelor’s degree, or 4+ years with a Master’s degree.
- Education
- Bachelor’s degree; Master’s degree accepted with 4+ years of experience.
About the job
Leads global enablement programs for Support Engineering, translating business priorities into measurable training, change adoption, and workflow improvements.
What you'll do
- Own and deliver complex, multi-quarter enablement programs and roadmaps across teams and regions.
- Measure program effectiveness using Salesforce and LMS data, and communicate findings and recommendations to senior leaders.
- Develop support ramp and enablement programs, including AI-powered workflows, resources, and training.
What they ask for
- Bachelor’s degree and 6–8 years of related experience, or a Master’s degree with 4+ years.
- Experience leading complex, high-visibility programs and influencing senior cross-functional stakeholders.
- Expertise in change management and organizational development; PROSCI/ADKAR certification or equivalent required.
- Ability to build measurement frameworks and Salesforce and LMS reports; skilled with program and collaboration tools.
Nice to have
- Technical support organization experience; familiarity with instructional design and adult learning theory.
- Experience delivering global programs or scaling enablement in SaaS; Datadog platform or observability knowledge.
Pay
$116,000–$155,000 USD (base salary)
Tools
Salesforce, LMS, Asana, Jira, Confluence, Slack, Docebo, Claude
AI focus
Identify and implement AI-powered workflows and automations to improve enablement reporting, data pipelines, content creation, stakeholder communications, and program delivery; help teammates apply AI tools.
Model-written summary · the original posting is authoritative