Datalab USA
IT Systems Analyst II
$75K–$90K
Germantown, MD · Hybrid · Full-time · Posted Jun 9, 2026
- Experience
- 3–5 years
- Visa sponsorship
- No sponsorship available for this position.
About the job
Provides Tier 1 and 2 IT support and administers Microsoft 365, identity services, and endpoint devices for end users.
What you'll do
- Support end-user and system issues across Microsoft 365 and endpoint platforms, troubleshooting email, identity, device, and access problems.
- Administer Microsoft 365 and Intune; perform laptop imaging, provisioning, rebuilds, and lifecycle support.
- Track and resolve incidents in Jira, maintain technical documentation, and collaborate on escalations and improvements.
What they ask for
- 3–5 years of experience in a System Support, Desktop Support, or IT Operations role.
- Hands-on experience with Microsoft 365 and Exchange Online, Intune device management, Active Directory, and laptop imaging and endpoint lifecycle management.
- Familiarity with JIRA in an IT support or Agile environment; strong troubleshooting, documentation, and customer service skills.
- Experience with Linux systems; working knowledge of SQL or Python; familiarity with PowerShell scripting.
Nice to have
- Exposure to AI-enabled tools or platforms, experience in hybrid Active Directory / Azure AD environments, or understanding of ITIL concepts or service management best practices.
- Relevant Microsoft, ITIL, or Agile certifications.
Pay
USD 75,000–90,000 per-year-salary (base salary)
Tools
Microsoft 365, Exchange Online, Teams, OneDrive, SharePoint, Microsoft Intune, Active Directory, Jira
AI focus
Exposure to AI-enabled tools or platforms, including Microsoft Copilot or other M365 AI features, AI-assisted support tools, chatbots, or automation; using AI to improve incident resolution, documentation, or operational efficiency.
Model-written summary · the original posting is authoritative