Dataminr
Customer Success Manager, Cyber
$95K–$139K
VA - Remote +1 · Manager · Full-time · Posted Oct 16, 2026
- Location
- VA - Remote
NY - Remote - Experience
- 3+ years of enterprise software or SaaS customer success/account management experience.
- Education
- Bachelor's degree or equivalent relevant experience in a related field.
About the job
Own adoption, renewals, expansion, and customer outcomes for a portfolio of North American private-sector accounts using Dataminr’s Cyber Defence offering.
What you'll do
- Develop account strategies, forecast renewals, and identify upsell and cross-sell opportunities.
- Build relationships with security executives and advise customers on integrating the platform into their workflows.
- Use customer metrics and feedback to support retention, growth, and product development.
What they ask for
- 3+ years of enterprise software or SaaS customer success/account management experience, including managing a portfolio of accounts.
- Experience supporting renewals and identifying expansion opportunities across a portfolio of accounts.
- Knowledge and/or experience with publicly available information, cybersecurity, and real-time alerting needs of private-sector organisations.
- Strong communication and collaboration skills, including presenting to senior stakeholders and working with cross-functional teams.
Pay
$94,588 - $139,412 annual OTE (base salary and annual commission target; total pay)
Tools
Dataminr Cyber Defence, Pulse
AI focus
The role supports customer adoption of AI-powered intelligence and cyber products; the posting describes ReGenAI, Intel Agents, and multimodal AI capabilities, but does not specify building AI.
Model-written summary · the original posting is authoritative