Dataminr
Customer Success Manager, US DOD
$90K–$133K
VA - Hybrid +1 · Manager · Full-time · Posted Oct 15, 2026
- Location
- VA - Hybrid
Arlington, VA - Experience
- 5–8 years of customer success/account management experience, OR experience implementing and leading military, accounts, programs, or operations supporting senior military leaders.
- Education
- Bachelor's degree or equivalent relevant experience in a related field.
About the job
Drive First Alert adoption, customer outcomes, retention, renewals, and account growth for a portfolio of US Department of Defense customers.
What you'll do
- Design scalable programs that integrate First Alert into customer workflows and align with enterprise objectives.
- Build customer relationships through briefings, demonstrations, training, playbooks, and regular check-ins; identify retention and growth opportunities.
- Gather customer feedback and communicate product recommendations to engineering and product teams.
What they ask for
- Ability to obtain a Secret clearance at a minimum.
- Bachelor's degree or equivalent relevant experience in a related field.
- Specific experience supporting the public sector, including the US Department of Defense.
- Knowledge and/or experience with publicly available information and real-time alerting needs of public sector organizations.
Pay
$90,450 - $133,313 USD annual on-target earnings (OTE), consisting of annual base salary and annual commission target; not stated as base salary or total pay.
Tools
First Alert, Direct API, Connectors, Software/SaaS
AI focus
The role supports adoption of Dataminr’s AI-powered First Alert product. The posting describes ReGenAI, Intel Agents (Agentic AI), and multimodal AI capabilities, but does not specify that the CSM develops AI.
Model-written summary · the original posting is authoritative