DataVisor
Customer Success Manager - Fraud/AML Strategy
Mountain View, California · Remote · Manager · Full-time · Posted Jul 27, 2026
- Experience
- 3+ years in fraud strategy, risk analytics, customer success, or fraud operations within the stated industries.
- Education
- Bachelor’s degree in a technical, analytical, or business-related field; advanced degree a plus.
About the job
Serve as a strategic partner to enterprise clients, helping them improve fraud detection, AML compliance, and operational performance using DataVisor’s platform.
What you'll do
- Lead customer onboarding, adoption, success planning, and ongoing account engagements.
- Monitor detection performance and advise clients on fraud/AML strategy and platform use.
- Coordinate customer needs and feedback with internal teams to support issue resolution and product improvements.
What they ask for
- 3+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations in fintech, banking, payments, or e-commerce.
- Deep understanding of fraud/AML use cases and experience with machine-learning-based detection systems and/or rule engines.
- Proficient with SQL; strong analytical, communication, presentation, organization, and project ownership skills.
- Bachelor’s degree in a technical, analytical, or business-related field.
Nice to have
- Experience in Python or R for data exploration and investigation.
- Advanced degree.
Tools
SQL, Python, R, machine learning models, rules engine, device intelligence
AI focus
Advise customers on machine-learning-based fraud detection, including model performance and use of fraud and AML capabilities.
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