Daylight Security
Customer Success Engineer (CSE)
United States +1 · Full-time · Posted Sep 27, 2026
- Location
- United States
New York, USA - Experience
- 4+ years in a customer-facing technical role.
About the job
Own the technical relationship with customer security teams, leading onboarding, integrations, live technical support, and ongoing security-service optimization.
What you'll do
- Lead customer onboarding and verify integrations, data flows, escalation paths, and response policies.
- Provide first-line technical support and work with customer security engineers to tune detections and response workflows.
- Maintain customer-facing documentation, share field observations with Product and SOC, and prepare technical QBR content.
What they ask for
- 4+ years in a customer-facing technical role such as CSE, TAM, Solutions Engineer or Architect, or Implementation Engineer.
- Cybersecurity background; startup or high-growth experience.
- Ability to independently discuss technical topics with customer security engineers; hands-on scripting experience.
- Working knowledge of APIs, SaaS integrations, log pipelines, and modern cloud architecture; ability to troubleshoot logs and workflows.
Nice to have
- Experience with security operations, detection and response, MDR, or SIEM/EDR tooling.
- Experience with structured onboarding and building a customer-facing knowledge base.
Tools
Slack, Teams, Pylon, Linear, APIs, SaaS integrations, log pipelines, SIEM/EDR
AI focus
The company's agentic security platform learns customer environments, investigates alerts, and supports detection-to-response operations; the role supports customer integrations and tuning of the service.
Model-written summary · the original posting is authoritative