Decagon
Agent Development Manager
$150K–$220K
New York City · On-site · Manager · Full-time · Posted Jan 22, 2026
- Experience
- 4+ years in specified roles or fields.
About the job
Leads and scales customer-specific AI agent development, from deployment strategy through launch, while improving the processes and systems that make builds effective and repeatable.
What you'll do
- Lead AI agent builds from planning through deployment, adoption, and business outcomes.
- Design customer-tailored agent strategies and guide complex rollouts with customer teams and internal stakeholders.
- Build and improve playbooks, processes, tooling, and automation to increase the speed, quality, and consistency of agent builds.
What they ask for
- 4+ years in customer-facing technical roles such as implementations or solutions consulting, or in consulting, finance, product, or project management.
- Experience leading complex software or AI deployments with measurable results.
- Technical fluency with SaaS platforms, integrations, and APIs.
- Experience building scalable processes or playbooks; strong communication and organizational skills.
Nice to have
- Familiarity with enterprise systems such as Zendesk or Salesforce.
- Experience building a new function or operating model, or using AI tools to improve workflows and efficiency.
Pay
USD $150K – $220K base salary
Tools
SaaS, APIs, Zendesk, Salesforce
AI focus
Develop and deploy customer AI agents; use AI tools and automation to improve workflows and agent-build efficiency.
Model-written summary · the original posting is authoritative