Decagon
Agent Strategy Manager
$160K–$220K
Dallas · Manager · Full-time · Posted Aug 13, 2026
- Experience
- 4+ years of customer-facing experience in a technical B2B SaaS role.
About the job
Guides enterprise customers through AI agent deployments and adoption, while relaying customer needs to Product and Engineering to improve the product and shape team practices.
What you'll do
- Advise customers and support deployments from project scoping through adoption and value realization.
- Build customer partnerships and communicate with stakeholders from individual contributors to C-level executives.
- Work with Product and Engineering to identify improvements and influence the product roadmap based on customer needs.
What they ask for
- 4+ years of customer-facing experience in a technical role in B2B SaaS.
- Experience managing large customers and highly visible, multi-stakeholder projects.
- Excellent communication and presentation skills, including explaining complex concepts to non-technical audiences.
- Business understanding of GTM sales teams and processes; strong technical acumen and interest in agent building.
Nice to have
- Familiarity with Agentic AI tool deployments in large organizations.
- Working knowledge of customer support processes, systems, and best practices; high-growth startup experience; or a relevant bachelor's degree.
Pay
$160K-$220K OTE (total pay)
Tools
AI agents
AI focus
Guides customer deployments and adoption of AI agents; develops expertise in agent-building practices and brings customer needs into product improvements.
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