Decagon
Agent Strategy Manager
$160K–$220K
San Francisco · Manager · Full-time · Posted Apr 8, 2026
- Experience
- 4+ years; no alternatives stated.
About the job
Guides enterprise customers through AI agent deployments and adoption, while translating customer needs into product improvements and helping shape Decagon’s Agent Strategy function.
What you'll do
- Advise customers and guide deployments from project scoping through adoption and value realization.
- Partner with Product and Engineering to surface technical improvements and influence the product roadmap.
- Help establish Agent Strategy practices and support initiatives for the team and its customers.
What they ask for
- 4+ years of customer-facing experience in a technical B2B SaaS role.
- Experience managing large customers and high-visibility, multi-stakeholder projects.
- Excellent communication and presentation skills, including explaining complex concepts to non-technical audiences.
- Strong interpersonal, persuasion, teamwork, business, and technical skills; coding is not required.
Nice to have
- Familiarity with Agentic AI deployments in large organizations, or knowledge of Customer Support processes and systems.
- Experience in a high-growth startup; a relevant bachelor’s degree is also listed as a plus.
Pay
$160K-$220K OTE (total pay)
AI focus
Guides customer deployments and adoption of AI agents, builds expertise in agent-related product capabilities and AI industry practices, and brings customer needs to product development.
Model-written summary · the original posting is authoritative