Decagon
Agent Strategy Manager
$160K–$220K
New York City · On-site · Manager · Full-time · Posted Apr 8, 2026
- Experience
- 4+ years of customer-facing experience in a technical B2B SaaS role.
About the job
Partners with enterprise customers to deploy and adopt Decagon’s AI agents, realize value, and relay customer needs to Product and Engineering.
What you'll do
- Guide customer deployments from project scoping through adoption and value realization, serving as a strategic advisor.
- Build customer partnerships and communicate with stakeholders, including C-level executives.
- Work with Product and Engineering to identify technical improvements and influence the product roadmap based on customer needs.
What they ask for
- 4+ years of customer-facing experience in a technical B2B SaaS role.
- Experience managing large customers and highly visible, multi-stakeholder projects.
- Strong communication and presentation skills, including explaining complex concepts to non-technical audiences.
- Business understanding of GTM sales teams and processes, plus strong technical acumen.
Nice to have
- Familiarity with Agentic AI tool deployments in large organizations.
- Working knowledge of Customer Support processes, systems, and best practices; high-growth startup experience is also welcomed.
Pay
$160K-$220K OTE (total pay)
AI focus
Guide enterprise deployments and adoption of AI agents, develop expertise in agent-building best practices, and share customer insights to improve product performance.
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