Decagon
Strategy and Operations, Customers
$190K–$265K
San Francisco · On-site · Full-time · Posted Sep 29, 2026
- Experience
- 6+ years.
About the job
Own the strategy, operating cadence, and systems for customer deployment and post-sales execution, improving delivery predictability and customer outcomes at scale.
What you'll do
- Build repeatable customer operations, reporting, and planning and resourcing practices.
- Partner with GTM on customer goals, scope, and readiness; lead cross-functional initiatives with Product and Engineering.
- Manage issues and escalations to keep delivery and customer outcomes on track.
What they ask for
- 6+ years of experience in Strategy & Operations, BizOps, post-sales operations, CX operations, delivery operations, or adjacent functions.
- Ability to diagnose ambiguous problems, lead structured workstreams, and influence senior stakeholders.
- Experience building playbooks, operating cadences, and resourcing/capacity planning systems.
- Strong executive communication and trust-building skills; ability to align cross-functional leaders and drive decisions.
Nice to have
- Experience partnering with Sales/GTM on deal scoping, success readiness, and pre-close operational rigor.
- Background in B2B SaaS, enterprise software, or AI-adjacent companies; or experience building an operations function from scratch or through early scale.
Pay
$190K – $265K (base salary; currency not stated)
Model-written summary · the original posting is authoritative