Decagon
Technical Program Manager
$160K–$200K
New York City · On-site · Manager · Full-time · Posted Oct 22, 2026
- Experience
- 4–6+ years; the posting does not specify alternatives to the stated roles or ownership experience.
About the job
Own complex customer deployment delivery and internal cross-functional programs that support Decagon’s enterprise readiness and operational scale.
What you'll do
- Manage end-to-end customer implementations, including scope, dependencies, risks, and milestones.
- Turn customer requirements and feedback into program plans and track delivery against timelines.
- Drive internal programs such as model lifecycle management, security and compliance buildouts, and external certifications.
What they ask for
- 4–6+ years of experience as a technical program manager or in product/engineering operations, with direct ownership of complex enterprise deployments or large-scale internal cross-functional initiatives.
- Track record delivering high-stakes customer implementations or feature builds with ambiguous and changing requirements.
- Ability to drive programs without authority and manage concurrent workstreams, dependencies, and blockers.
- Technical fluency to work credibly with engineering teams, plus strong written and verbal communication skills.
Nice to have
- Hands-on experience with LLMs or conversational AI.
- Experience moving programs through legal, security, engineering, and customer approval gates.
Pay
$160K – $200K (base salary)
Tools
LLMs
AI focus
The role coordinates customer implementations and internal programs for a conversational AI platform; hands-on experience shipping with LLMs or conversational AI is preferred.
Model-written summary · the original posting is authoritative