Deepgram
Customer Success Engineer (Scaled)
$147K–$176K
USA - Remote · Remote · Full-time · Posted Aug 21, 2026
- Experience
- 3–5+ years in a technical, customer-facing role.
About the job
Own adoption, retention, and expansion across a pooled portfolio of customers by combining technical API guidance with scalable digital customer-success programs and automation.
What you'll do
- Design customer journeys, enablement resources, and one-to-many programs that drive activation and adoption.
- Guide API integrations and architecture decisions, run demos, and troubleshoot L1/L2 issues.
- Monitor customer health and usage, prioritize outreach, identify expansion opportunities, and build repeatable systems to scale success.
What they ask for
- 3–5+ years in a technical, customer-facing role at an API-driven, developer-first, or AI company.
- Fluency in APIs, developer workflows, and integration patterns, including the ability to run demos and troubleshoot L1/L2 issues.
- Experience serving many customers or building scaled/tech-touch programs.
- Experience building reusable playbooks, templates, or automations; ability to use customer and product data to prioritize and measure work.
Nice to have
- Experience with automation, scripting, or agent-building, such as Python, TypeScript, workflow tools, or agent frameworks.
- Experience with Customer Success or marketing-automation platforms such as Gainsight, Vitally, or ChurnZero, and product analytics tools.
Pay
$147K – $176.5K USD base salary; 10% variable pay
Tools
APIs, Python, TypeScript, Gainsight, Vitally, ChurnZero
AI focus
Expected to actively use and experiment with advanced AI tools in everyday work; the role also involves building scalable systems and automations, potentially including agents.
Model-written summary · the original posting is authoritative