DeepJudge
Customer Success Manager (Remote-USA)
$125K–$175K
Remote - USA · Remote · Manager · Full-time · Posted Jun 8, 2026
- Experience
- 5+ years in a customer success, client-facing, or account management role; SaaS or legal technology experience is described as ideal.
- Visa sponsorship
- Open to candidates legally authorized to work in the United States.
About the job
Manages relationships with large law firm clients, guiding onboarding and adoption while driving satisfaction, renewals, and growth.
What you'll do
- Lead client onboarding, training, and business reviews; tailor implementation to client needs.
- Manage client relationships, coordinate projects and stakeholders, and resolve concerns.
- Monitor satisfaction and ROI, support renewals and upsells, and share client feedback for product improvement.
What they ask for
- 5+ years in customer success, client-facing, or account management.
- Strong communication and presentation skills, including confidence engaging senior legal professionals.
- Comfort navigating and explaining complex software, with interest in emerging technologies including AI and LLMs.
- Ability to manage multiple clients and collaborate across time zones, including Europe.
Nice to have
- Experience in SaaS or legal technology.
- Juris Doctor (J.D.) or prior experience practicing law.
Pay
$125,000 OTE and $175,000 OTE (OTE; currency stated as USD by the $ symbol; compensation type not specified as base salary or total pay)
Tools
AI, Large Language Models (LLMs)
AI focus
Works with legal AI and technology, including AI and Large Language Models (LLMs); helps law firm clients use the platform to improve workflows.
Model-written summary · the original posting is authoritative