Devoted Health
Member Flex Guide
Remote USA · Full-time · Posted Oct 7, 2026
- Experience
- 1+ years in a high-volume customer-facing role or fast-paced healthcare environment.
About the job
Supports members across voice and digital channels by helping them navigate healthcare benefits and services, conducting outreach, and flexing across workflows as business needs change.
What you'll do
- Guide members through benefits, provider searches, appointments, and complex healthcare information across communication channels.
- Conduct proactive clinical outreach, identify escalations, and collaborate with clinical staff.
- Use internal systems and an AI Guide Assistant to provide accurate, documented service while meeting compliance and performance standards.
What they ask for
- 1+ years of experience in a high-volume customer-facing role or fast-paced healthcare environment.
- Ability to work a flexible schedule, including potential seasonal adjustments.
- Strong interpersonal and communication skills, including de-escalation and explaining complex information clearly.
- Comfort with AI-powered tools and digital platforms; ability to multitask while maintaining accuracy.
Nice to have
- Experience in a contact center or call center environment.
- Experience in healthcare, health insurance, Medicare Advantage, or regulated environments involving HIPAA.
Pay
$20-25 / hour (base salary)
Tools
AI Guide Assistant
AI focus
Work alongside an AI Guide Assistant, a real-time tool for quickly accessing information and supporting member service.
Model-written summary · the original posting is authoritative