Devoted Health
Member Flex Guide, Bilingual (English/Spanish)
Remote USA · Full-time · Posted Oct 6, 2026
- Experience
- 1+ years in a high-volume customer-facing role, contact center, or fast-paced healthcare environment.
About the job
Support English- and Spanish-speaking members as they navigate healthcare, benefits, appointments, and clinical programs across service and outreach channels.
What you'll do
- Answer questions, simplify healthcare and insurance information, and help members find providers and schedule appointments in their preferred language.
- Conduct proactive outreach and escalate clinical needs in coordination with medical staff and bilingual teammates.
- Use the AI Guide Assistant, document interactions accurately, and follow privacy, compliance, and service-quality requirements.
What they ask for
- Professional, native-level oral and written fluency in English and Spanish.
- 1+ years of experience in a high-volume customer-facing role, contact center, or fast-paced healthcare environment.
- Ability to explain complex insurance and medical concepts clearly in both languages.
- Willingness to work variable hours based on operational needs and seasonal demand.
Nice to have
- Background in Medicare Advantage, health insurance, or HIPAA-regulated medical environments.
- Experience in bilingual customer service or medical translation.
Pay
$20 – $25/hour USD (base salary)
Tools
AI Guide Assistant
AI focus
Use the AI Guide Assistant in real time to find benefit information and provide accurate answers in English and Spanish.
Model-written summary · the original posting is authoritative