Devoted Health
Sr. Manager, AI Performance & Operations
$110K–$174K
Remote USA · Manager · Full-time · Posted Oct 20, 2026
- Experience
- 4+ years in high-ownership operator roles such as startup strategy, business operations, consulting, or internal tooling PM.
About the job
Build and lead AI-powered quality, coaching, and performance systems for frontline employees and AI agents across member interactions.
What you'll do
- Own and improve high-volume voice and chat AI agents, and build systems to evaluate member interactions and improve performance.
- Create coaching workflows and visualizations that turn interaction data into actionable feedback for frontline teams and leaders.
- Lead a small team of operators and agent builders, partnering with frontline leaders to drive adoption and scale successful systems.
What they ask for
- People leadership experience, including directly managing, mentoring, or growing individuals or teams.
- Fluency with modern AI tools and platforms.
- Strong data fluency and systems thinking.
- Exceptional communication, coaching, and ability to translate human interaction quality into structured criteria.
Pay
$110,500-173,500 USD base salary
AI focus
Build and improve voice and chat AI agents, monitor interaction quality at scale, and use AI-generated evaluations and feedback to improve member experience, safety, outcomes, and team performance.
Model-written summary · the original posting is authoritative