Dexterity
Sr. Manager Product Service and Support
$150K–$180K
Redwood City, CA · On-site · Manager · Full-time · Posted Jul 30, 2025
- Experience
- 8+ years in product support, field service, robotics, or technical operations; 3+ years of direct people-management experience.
- Education
- Bachelor’s degree in Mechanical, Electrical, Mechatronics, or Industrial Engineering or related field.
About the job
Leads field service and support for Dexterity’s Mech robotics systems, ensuring successful deployments, reliable customer-site operations, and lifecycle service execution.
What you'll do
- Lead field deployment, troubleshooting, root-cause analysis, repairs, upgrades, and system validation.
- Manage site spares, warranty actions, retrofits, and RMAs; document recurring issues and improve service processes.
- Coordinate with Application Support and Engineering, serve as a customer-site technical contact, and train field personnel.
What they ask for
- 8+ years of progressive experience in product support, field service, robotics, or technical operations.
- 3+ years of direct people-management experience leading technical teams.
- Bachelor’s degree in Mechanical, Electrical, Mechatronics, or Industrial Engineering or related field.
- Troubleshooting experience across electromechanical systems, pneumatics, drives, sensors, and industrial robotics; ability to read schematics, wiring diagrams, and mechanical drawings.
Nice to have
- Experience supporting warehouse robotics or industrial automation systems.
- Familiarity with EtherCAT, Beckhoff, or Elmo servo drive systems.
Pay
USD 150,000–180,000 per-year-salary (base salary)
Tools
Linux, Python, SQL, Jira, Zendesk, Grafana, Kibana, Foxglove
AI focus
Tune anomaly-detection models and perform trend analysis to prevent outages.
Model-written summary · the original posting is authoritative