DH Pace
Aftermarket Customer Support
Olathe KS +1 · Full-time · Posted Oct 29, 2026
- Location
- Olathe KS
Olathe, KS - Experience
- Previous experience in customer service or a related field; no years specified.
- Education
- High school diploma or equivalent.
About the job
Supports residential and commercial customers by scheduling service requests, creating tickets, resolving concerns, and coordinating with dispatch and internal teams.
What you'll do
- Create accurate service tickets, promote products and services, and provide pricing when appropriate.
- Address customer concerns, follow up on resolutions, and make outbound follow-up calls as needed.
- Coordinate with Dispatch, maintain customer records in the ERP system, and meet team and individual KPIs.
What they ask for
- High school diploma or equivalent, with previous customer service or related experience.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Organization, multitasking, problem-solving, and ability to work independently and collaboratively.
Tools
Microsoft Office Suite, CRM software, ERP system
Model-written summary · the original posting is authoritative