DH Pace
Customer Support/Dispatcher
Olathe KS +1 · Full-time · Posted Oct 29, 2026
- Location
- Olathe KS
Olathe, KS - Experience
- Previous experience in customer service or a related field; no number of years stated.
- Education
- High school diploma or equivalent.
About the job
Supports residential and commercial customers by scheduling service, creating accurate tickets, coordinating dispatch, and resolving inquiries.
What you'll do
- Schedule service and installation requests, create tickets, and coordinate with Dispatch teams to prioritize and fulfill requests.
- Promote products and services, provide pricing, resolve customer concerns, and follow up as needed.
- Maintain customer interaction records in the ERP system and meet individual and team KPIs.
What they ask for
- High school diploma or equivalent.
- Previous experience in customer service or a related field.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
Tools
Microsoft Office Suite, CRM software, ERP system
Model-written summary · the original posting is authoritative