Divergent
IT Help Desk Technician II
Torrance, California, United States · Full-time · Posted Apr 16, 2026
- Education
- BS/BA degree, certification(s)/certificate(s), technical program completion, or past work experience.
About the job
Provides first-line technical support by troubleshooting user issues, resolving help desk tickets, managing accounts and IT assets, and escalating unresolved problems.
What you'll do
- Troubleshoot computer and mobile-device issues locally and remotely, resolve tickets, and escalate unresolved problems.
- Document issues and resolutions, update customers, and relay feedback or process-improvement suggestions.
- Manage user accounts and IT equipment, including provisioning and maintaining asset records.
What they ask for
- Ability to lawfully access information and technology subject to US export controls.
- Demonstrated position-related proficiency through a BS/BA degree, certification(s)/certificate(s), technical program completion, or past work experience.
- Ability to diagnose and resolve basic technical issues, with a good understanding of computer systems, mobile devices, and other tech products.
- Excellent communication skills and a customer-oriented, positive attitude.
Nice to have
- Jira experience.
- Office 365 experience.
Pay
$30.00 - $49.00 USD base salary; $34.00 - $56.00 USD base salary
Tools
Active Directory, Atlassian Cloud, Office 365, Jira
Model-written summary · the original posting is authoritative