Drata
Senior Technical Support Specialist
$71K–$109K
Remote - US · Remote · Senior · Full-time · Posted Oct 27, 2026
- Experience
- Minimum 5+ years in a technical support, solutions engineering, or technical success role, with at least 2+ years supporting enterprise or high-touch B2B SaaS customers.
About the job
Provides advanced technical support and consultation to enterprise customers, resolving complex product, integration, and compliance issues while guiding support practices.
What you'll do
- Own escalations and troubleshoot complex integrations, identity, API, sync, and compliance workflow issues.
- Support enterprise onboarding, integration setup, audit preparation, and customer technical consultations.
- Partner with Product and Engineering, mentor support specialists, and improve documentation and support playbooks.
What they ask for
- At least 5 years in technical support, solutions engineering, or technical success, including 2+ years supporting enterprise or high-touch B2B SaaS customers.
- Expert troubleshooting across APIs, identity providers (SSO/SCIM), cloud infrastructure, and data sync logic.
- In-depth knowledge of SaaS architecture, OAuth, SAML, RBAC, provisioning flows, and platform observability.
- Experience supporting compliance, security, or IT products.
Nice to have
- Experience supporting enterprise customers through complex audit timelines or using enterprise support practices such as account health reviews, runbooks, and tiered response SLAs.
- Experience creating technical support documentation and training, or working in a fast-growing startup or scale-up.
Pay
$71,000 - $109,000 USD base salary
Tools
Google Workspace, Slack, GitHub, AWS, Okta, Microsoft 365, Postman, Zendesk
AI focus
The posting describes Drata’s agentic AI platform, but the role’s stated duties do not involve AI work.
Model-written summary · the original posting is authoritative