DualEntry
Customer Success Lead/Manager
$35K–$190K
New York City · On-site · Manager · Full-time · Posted Apr 22, 2026
- Experience
- 4+ years in ERP, accounting audit, accounting, or finance solutions.
- Visa sponsorship
- Visa & permanent residence sponsorship.
About the job
Own customer relationships and ERP adoption, implementation support, issue resolution, and account expansion for DualEntry customers.
What you'll do
- Manage customer relationships, success plans, and recurring check-ins; deliver training and optimize workflows, especially month-end close.
- Resolve critical post-go-live issues and improve support processes, SOPs, and documentation.
- Partner with Product and Engineering on bugs and feature requests, and translate accounting requirements into system configurations.
What they ask for
- 4+ years of experience in ERP, accounting audit, accounting, or finance solutions.
- ERP implementation, finance professional services, or project management experience.
- Experience using or implementing ERPs; ability to translate accounting requirements into system configurations and automated workflows.
- Strong technical aptitude, including SQL, and expert Microsoft Excel/Google Sheets skills.
Nice to have
- Strong preference for in-house or public accounting experience.
- Professional services, consulting, or account management experience.
Pay
$35,000 - $50,000 (equity); $140,000 - $190,000 (base salary); $15,000 - $35,000 (commission)
Tools
NetSuite, Intacct, SQL, Microsoft Excel, Google Sheets
AI focus
The role supports an AI-native ERP; no specific AI work is stated.
Model-written summary · the original posting is authoritative