DualEntry
Director of Customer Success
$35K–$260K
New York City · On-site · Director · Full-time · Posted Jul 18, 2026
- Experience
- 8+ years of Customer Success leadership.
- Visa sponsorship
- Visa and permanent residence sponsorship.
About the job
Leads customer success for DualEntry’s AI-native ERP, owning customer relationships, adoption, support, expansion, and the Customer Success team.
What you'll do
- Manage customer accounts, success plans, check-ins, escalations, and support processes.
- Drive ERP adoption through training and workflow improvements, and identify upsell and cross-sell opportunities.
- Build and lead Customer Success Managers; partner with Product and Engineering on bugs, feature requests, and roadmap input.
What they ask for
- 8+ years of Customer Success leadership.
- Experience building a world-class Customer Success organization.
- Strong technical aptitude, including SQL, and ability to learn software platforms quickly.
- Expert Microsoft Excel/Google Sheets skills.
Nice to have
- Experience in ERP, accounting, accounting audit, finance solutions, or professional services.
Pay
$180,000 - $260,000 (base salary); $35,000 - $50,000 (equity); $15,000 - $45,000 (commission)
Tools
SQL, Microsoft Excel, Google Sheets
AI focus
The company builds an AI-native ERP; the role includes becoming a product expert. The posting also mentions AI skills development and enablement, but does not specify particular AI duties.
Model-written summary · the original posting is authoritative