DualEntry
Head of ERP Implementations
$25K–$315K
New York City · On-site · Director · Full-time · Posted Apr 22, 2026
- Experience
- 8+ years in ERP implementations, ERP functional consulting, or accounting/advisory, including at least 2+ years managing teams of at least 5 people at a senior or leadership level.
- Visa sponsorship
- Visa and permanent residence sponsorship
About the job
Leads DualEntry’s customer experience function, overseeing ERP implementations, onboarding, go-live delivery, and ongoing customer support.
What you'll do
- Recruit and lead a team of 15+ CX Leads and Customer Support specialists, scaling the team.
- Set implementation methodologies, processes, and operational standards; use customer feedback to inform the product roadmap.
- Own ERP implementations and customer relationships, stepping in directly to support the team when needed.
What they ask for
- 8+ years in ERP implementations, ERP functional consulting, or accounting/advisory.
- At least 2+ years managing teams of at least 5 people at a senior or leadership level.
- Deep understanding of ERP systems, finance workflows, and implementation best practices.
- Strong customer-service skills and ability to solve complex problems.
Nice to have
- Accounting or audit background; CPA or Big 4 experience is a major plus.
- Experience in fast-moving, early-stage environments with high ownership.
Pay
$240,000 - $315,000 USD base salary; $25,000 - $55,000 USD commission
Tools
ERP systems, Claude
AI focus
Works with an AI-native ERP and collaborates with product and engineering on the roadmap; the posting also mentions using Claude to build an internal implementation tracker.
Model-written summary · the original posting is authoritative