Proctor Quality and Learning Manager, Scaling Operations

What you'll do

• Define and maintain proctoring standards, rubrics, decision rules, and auditable guidance; lead calibration and adjudication.
• Build training, onboarding, and certification programs; use quality data to assess effectiveness and direct interventions.
• Guide Training Specialists and adjudicators, and partner across teams to evolve quality controls and validate AI-assisted capabilities.

What they ask for

• 5+ years in assessment development, scoring/rater quality, certification, quality assurance, or another field involving complex, consequential judgments; experience aligning reviewers through calibration programs.
• Adult-learning program experience covering onboarding, certification, ongoing training, remediation, and effectiveness measurement.
• Experience designing quality standards and rubrics, with auditable decision logs, change histories, and controls.
• Experience defining benchmarks and validation methods for human–technology workflows, including AI-assisted processes.

Nice to have

• Experience in language assessment, test security, remote proctoring, trust and safety, or fraud prevention.
• Experience maintaining quality across large, distributed populations; familiarity with assessment concepts or learning, audit, and analytics tools.

Pay

£90,630–£122,617 GBP base salary

AI focus

Establish benchmarks and validate AI-assisted proctoring capabilities against real sessions before deployment; ensure human and AI-assisted workflows meet accuracy standards.