Proctor Quality and Learning Manager, Scaling Operations

What you'll do

• Maintain proctoring rubrics, decision rules, examples, and auditable guidance; lead certification, calibration, and adjudication.
• Develop and measure onboarding, ongoing training, and remediation; use quality data to target interventions and improve decisions.
• Guide Training Specialists and adjudicators, and partner across teams to validate human and AI-assisted workflows and preserve decision quality.

What they ask for

• 5+ years in assessment development, scoring/rater quality, certification, quality assurance, or another field involving complex, consequential judgments, including calibration programs.
• Experience running adult-learning programs spanning onboarding, certification, ongoing training, remediation, and effectiveness measurement.
• Experience designing quality standards and rubrics, and defining benchmarks and validation methods for human–technology workflows, including AI-assisted processes.
• Strong analytical, communication, judgment, and cross-functional leadership skills; experience directing contractors or partners.

Nice to have

• Experience in language assessment, test security, remote proctoring, trust and safety, or fraud prevention.
• Experience with distributed reviewer populations, assessment concepts, quality systems, or learning, audit, and analytics tools.

Pay

$142,800 — $193,200 USD base salary

AI focus

Establish benchmarks for AI-assisted proctoring workflows and validate automated capabilities against real sessions before deployment.