Dust
Customer Success Lead, US
$260K–$340K
New York · On-site · Full-time · Posted Sep 24, 2026
- Experience
- At least 5 years leading Customer Success or post-sales teams in B2B SaaS; a previous Head of Customer Success title is not required.
About the job
Build and lead Dust’s US Customer Success organization, initially managing strategic accounts and developing an AI-first approach to customer adoption, measurable value, retention, and expansion.
What you'll do
- Set the US Customer Success strategy, scorecard, operating rhythms, and account coverage.
- Manage strategic customer relationships, help embed AI agents in workflows, and coordinate delivery, renewals, and expansion with partner teams.
- Hire, develop, and scale the US team while shaping customer success practices with global colleagues.
What they ask for
- At least 5 years leading Customer Success or post-sales teams in B2B SaaS, including hiring, developing people, and improving team performance.
- Demonstrated ability to measure customer value and communicate it to executive stakeholders, connecting adoption to retention and expansion.
- Ability to explain AI agents in customer workflows and work with technical specialists on integration, governance, and reliability constraints.
- Active use of AI with practical impact, such as a workflow built or improved and an assessment of its quality.
Pay
$260,000–$340,000 USD total pay (OTE)
AI focus
Help customers embed AI agents in workflows and develop an AI-first Customer Success model, including AI-enabled approaches to customer engagement, enablement, and support.
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