Director, Agentic Shopping

What you'll do

• Set research strategy and lead development of conversational search and shopping capabilities, including intent understanding, retrieval, response generation, ranking, and evaluation.
• Partner with product and engineering leaders to deliver customer-facing experiences and establish experimentation, measurement, and scale-up practices.
• Guide production architecture and technical tradeoffs, while developing teams and operating models for reusable platform capabilities.

What they ask for

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or comparable hands-on experience.
• 12+ years of experience in applied research, machine learning, search, NLP, or related technical leadership roles; experience leading senior individual contributors and/or managers.
• Demonstrated success delivering AI- or ML-powered customer experiences at scale.
• Deep expertise in at least two listed areas: conversational search/information retrieval/relevance; NLP/intent understanding/query reformulation/LLM interaction; recommendations/personalization/shopping intelligence; or ML platforms/experimentation/model serving/embedding infrastructure.

Nice to have

• Advanced degree (MS or PhD) in a related specialty, or demonstrated equivalent experience recognized within the field.
• Experience shipping conversational AI, assistant, or agentic products in consumer technology, ecommerce, or adjacent domains.

Pay

$240,800 - $321,500 (base salary)

Tools

AI, ML, NLP, LLM

AI focus

Applied research and leadership for agentic shopping and conversational search, including intent understanding, retrieval, response generation, ranking, evaluation, and customer-facing AI experiences.