Eight Sleep
Full Stack Engineer - Customer Experience
San Francisco, CA or New York, NY · Full-time · Posted Jan 29, 2026
- Experience
- 5+ years of full stack engineering experience.
About the job
Build tools, integrations, AI systems, and monitoring to help AI agents and customer-support staff resolve customer issues faster and prevent future problems.
What you'll do
- Create integrations, AI tools, and MCP servers that provide AI agents with secure, scoped access to support tools.
- Design and develop AI systems that identify and fix customer issues; build monitoring and dashboards for AI performance and customer insights.
- Automate support troubleshooting and collaborate across Software, Hardware, ML, and Operations to speed root-cause analysis and issue resolution.
What they ask for
- 5+ years of full stack engineering experience.
- Experience building tools, integrations, or automation systems, including building systems that use AI and using AI to build systems.
- Strong product and UX sense, debugging skills, and ability to work independently in an ambiguous environment.
- Strong communication skills across engineering, product, operations, and CX teams; ability to use AI coding assistants effectively.
Nice to have
- Experience with customer support, SRE, or building chatbots.
- Experience writing and implementing post mortems (or COEs).
Tools
Python, TypeScript/JavaScript, SQL, MCP servers, Claude, Devin
AI focus
Build and operate AI tools, integrations, and systems for customer issue resolution; monitor AI performance; use AI coding assistants daily.
Model-written summary · the original posting is authoritative