Elastic
Principal Technical Writer - Customer Onboarding
$128K–$243K
United States · Principal · Full-time · Posted Sep 8, 2026
- Experience
- 7+ years of relevant experience.
- Visa sponsorship
- An export license may be required as a condition of employment for individuals located in or nationals of listed sanctioned countries and regions.
About the job
Leads the strategy and creation of customer onboarding and Getting Started content that guides users from initial setup to successful product adoption.
What you'll do
- Define and execute a cohesive onboarding narrative and user journey.
- Coordinate with Product, Field, and Documentation teams to align content with roadmaps and customer friction points.
- Use research, support feedback, and telemetry to improve onboarding and reduce churn.
What they ask for
- 7+ years of relevant experience in technical writing or developer-focused roles, with a track record in onboarding or user journey design.
- Ability to lead initiatives and influence stakeholders across product, engineering, and sales/field organizations.
- Experience creating cohesive narratives for complex technical products and using analytics, UXR, and support data to guide decisions.
- Experience with self-service cloud products as a user or practitioner, and understanding how customers onboard, evaluate, and adopt technical tools.
Nice to have
Pay
$128,200 — $202,900 USD (base salary); $153,800 — $243,300 USD (base salary)
Model-written summary · the original posting is authoritative