Elastic
Senior Customer Architect
$46K–$243K
United States · Senior · Full-time · Posted Sep 21, 2026
- Experience
- Validated experience in a similar role; no number of years stated.
- Education
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
- Visa sponsorship
- An export license may be required as a condition of employment for applicants located in or nationals of the listed sanctioned countries and regions.
About the job
Serves as a trusted technical advisor to Elastic customers, guiding onboarding, adoption, and expansion of Elastic solutions in line with business objectives.
What you'll do
- Create customer-specific technical success plans and guide implementation, adoption, and ongoing consumption.
- Work with account, services, and support teams to resolve technical friction and deliver customer value.
- Assess customer needs and usage, recommend enhancements, and identify expansion opportunities.
What they ask for
- Validated experience in a similar role, such as Solutions Architect, Technical Consultant, or Pre-sales Engineer.
- Hands-on experience with Elastic solutions or equivalent technologies.
- Excellent communication and presentation skills.
- Ability to lead multiple projects simultaneously and meet deadlines.
Nice to have
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
- Experience with Observability, Security, Enterprise Search, or the Elastic stack.
Pay
$107,500 — $170,100 USD base salary; $46,000 — $72,800 USD target variable; $153,500 — $242,900 USD On-Target Earnings (OTE)
Tools
Elastic solutions, Observability, Cybersecurity, Enterprise Search, Elasticsearch, Logstash, Kibana
AI focus
Supports customer adoption of Elastic's Search AI Platform and aligns Elastic solutions with customer goals; no specific AI implementation duties stated.
Model-written summary · the original posting is authoritative