Elastic
Senior Support Engineer - 3rd Shift
$113K–$215K
United States · Senior · Full-time · Posted Oct 1, 2026
- Experience
- Proven experience in technical support; no number of years specified.
- Visa sponsorship
- Selected candidates must undergo US Government background checks, potentially including Public Trust vetting. For people located in or nationals of listed sanctioned countries or regions, an export license may be required as a condition of employment.
About the job
Provides technical support to US Federal customers, resolving issues within contractual SLAs and coordinating with customers and internal teams.
What you'll do
- Resolve technical customer issues within contractual SLAs and maintain customer relationships.
- Provide expert-level service to US Federal customers and guide issues through resolution.
- Improve support processes and customer satisfaction while working across distributed teams.
What they ask for
- Proven technical-support experience in a technology business.
- Technical background in areas such as system administration, network engineering, or software engineering.
- Strong written and verbal communication skills in English.
- Experience in a Linux/Unix environment.
Nice to have
- Experience with the Elastic Stack.
- Experience supporting US Government entities, databases or search technologies, SaaS, or distributed systems.
Pay
$113,100 — $178,900 USD (base salary); $135,900 — $215,100 USD (base salary)
Tools
Linux/Unix, Elastic Stack, databases, search software technologies, SaaS, Distributed systems
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