EliseAI
Associate Solutions Engineer | Healthcare
$100K–$135K
New York City · On-site · Full-time · Posted Aug 13, 2026
- Experience
- 0–3 years in a similar role or field.
About the job
Provides technical support to healthcare clients by investigating product issues, advising on AI Assistant configuration, and coordinating fixes with internal teams.
What you'll do
- Troubleshoot client issues using SQL queries, logs, and other data sources; document root causes, impact, and reproduction steps.
- Communicate with clients, prioritize issues by business impact, and confirm fixes are resolved.
- Advise clients on AI Assistant configuration and understand onboarding and integrations with telephony, EHR, and PMS systems.
What they ask for
- 0–3 years of experience in a similar role or field.
- Demonstrated technical proficiency, such as through a computer science degree, bootcamp certificate, or previous work experience.
- Analytical, data-driven decision-making and problem-solving skills, including comfort with ambiguous problems.
- Ability to explain technical concepts clearly to technical and non-technical audiences.
Nice to have
- Customer-facing experience.
- Experience with low-code/no-code tools such as Retool, advanced Google Sheets or Excel, DataDog or similar logging software, Tableau, or SQL queries.
Pay
$100,000 - $135,000 USD base salary
Tools
SQL, Retool, Google Sheets, Excel, DataDog, Tableau, EHR, PMS
AI focus
Advise clients on configuring and interacting with EliseAI’s AI Assistant; the company integrates AI agents into healthcare workflows.
Model-written summary · the original posting is authoritative