EliseAI
Associate Solutions Engineer | Housing
$100K–$135K
New York City · On-site · Full-time · Posted Oct 16, 2026
- Experience
- 1-3 years in a similar role or field.
- Education
- Bachelor's degree in Computer Science or equivalent field.
About the job
Supports housing clients by troubleshooting system and integration issues, investigating bugs, and advising clients on configuring and using EliseAI’s AI Assistant.
What you'll do
- Learn client configurations, onboarding workflows, and integrations with email, calendars, CRMs, and property management systems.
- Communicate with clients, assess issue impact, resolve support requests, and advise on AI Assistant best practices.
- Investigate and document bugs using SQL queries, logs, and other data sources; coordinate fixes and confirm resolution.
What they ask for
- Bachelor's degree in Computer Science or equivalent field.
- 1-3 years of experience in a similar role or field.
- Demonstrated technical proficiency, such as through a computer science degree, bootcamp certificate, or previous work experience.
- Strong written and verbal communication skills.
Nice to have
- Experience with support software and CRMs such as Zendesk or Salesforce; customer-facing experience.
- Familiarity with tools such as Retool, DataDog, Postman, Tableau, Google Sheets, or Excel; experience writing SQL queries.
Pay
$100,000 - $135,000 USD base salary
Tools
SQL, Zendesk, Salesforce, Retool, DataDog, Postman, Tableau, Google Sheets
AI focus
Advise housing clients on configuring and interacting with EliseAI’s AI Assistant.
Model-written summary · the original posting is authoritative