EliseAI
Customer Sentiment Specialist | Housing
$70K–$85K
New York City · On-site · Full-time · Posted Oct 6, 2025
About the job
Gathers feedback from housing clients’ on-site teams, supports users with product questions and basic troubleshooting, and escalates issues to Customer Success or Product Solutions.
What you'll do
- Proactively call on-site teams, build relationships, and gather sentiment and feedback.
- Learn one EliseAI product, answer questions, and help with basic troubleshooting or setup.
- Document and escalate concerns, and share patterns with internal teams.
What they ask for
- Experience supporting customers over the phone and navigating live conversations.
- Comfort explaining technical concepts clearly and accessibly.
- Willingness to work onsite in the NYC office 4–5 days per week.
Pay
$70,000 - $85,000 USD base salary
Model-written summary · the original posting is authoritative