EliseAI
Customer Success Manager | Housing
$110K–$205K
Austin +4 · On-site · Manager · Full-time · Posted Jun 20, 2025
- Location
- Austin
Boston
San Francisco
Chicago
New York City - Experience
- 3+ years of technical B2B client-facing SaaS experience.
About the job
Own strategic customer relationships for EliseAI’s housing products, guiding adoption, resolving issues, and improving customer outcomes.
What you'll do
- Manage customer success plans, onboarding, product adoption, and engagement in partnership with customers and internal teams.
- Resolve customer issues, document feedback and feature requests, and coordinate with Engineering, Product, and Support.
- Review usage and reporting metrics, improve underperformance, and help prevent churn.
What they ask for
- 3+ years of technical B2B client-facing experience with a SaaS product.
- Currently manage a book of business of at least $3.5M ARR.
- Communicate technical concepts to non-technical customers; read technical documentation and analyze data sets.
- Work in person at the office 4–5 days a week.
Pay
$110,000 - $175,000 USD base salary; $140,000 - $205,000 USD OTE total pay
Tools
SaaS
AI focus
Help customers understand and realize the value of EliseAI’s AI, supporting adoption and effective use of its products.
Model-written summary · the original posting is authoritative