EliseAI
Customer Success Specialist | Housing
$65K–$90K
New York City · On-site · Full-time · Posted Jun 20, 2025
- Experience
- 1–3 years of professional experience in customer-facing, project coordination, or support roles.
About the job
Supports customer onboarding, adoption, retention, and success with EliseAI’s platform by partnering with Customer Success Managers and using customer data to guide engagement.
What you'll do
- Assist with customer onboarding, implementation, training, and scaled engagement.
- Monitor usage, feedback, and health metrics to identify risks and recommend actions that improve adoption and retention.
- Work across Product, Support, and Sales to resolve issues, advocate for customers, and improve processes.
What they ask for
- 1–3 years of professional experience in customer-facing, project coordination, or support roles.
- Strong communication skills and an organized working style.
- Ability to navigate ambiguity and collaborate across teams.
- Willingness to work in person at the office 4–5 days a week.
Nice to have
- Experience in SaaS, real estate, or healthcare.
- Familiarity with PlanHat, Zendesk, Slack, or similar platforms.
Pay
$65,000 - $90,000 (base salary)
Tools
PlanHat, Zendesk, Slack
AI focus
The role supports customers using EliseAI’s AI-enabled platform; it does not specify AI development work.
Model-written summary · the original posting is authoritative