EliseAI
IT Support Specialist
$80K–$115K
New York City · On-site · Full-time · Posted Jun 1, 2026
- Experience
- 1-3 years in IT support, technical support, or a related role.
About the job
Provides onsite employee IT support across offices, manages devices and local infrastructure, and improves IT workflows and systems.
What you'll do
- Troubleshoot hardware, software, and network issues; provide employee support and technical assistance at company events.
- Manage device provisioning and lifecycle, inventories, vendors, and office infrastructure.
- Build repeatable workflows, light automations, and documentation in partnership with cross-functional teams.
What they ask for
- 1-3 years of experience in IT support, technical support, or a related role.
- Strong expertise supporting macOS environments.
- Experience with identity and device management platforms such as Mosyle, Jamf, Hexnode, or similar MDM solutions.
- Ability and willingness to work onsite in the New York City office five days per week.
Nice to have
- Working knowledge of Windows systems.
- Familiarity with Google Workspace, Slack, Okta, SSO provisioning, and user lifecycle management.
Pay
$80,000- $115,000 USD (base salary)
Tools
macOS, Windows, Mosyle, Jamf, Hexnode, Google Workspace, Slack, Okta
Model-written summary · the original posting is authoritative