EliseAI
Manager of Customer Success | Housing
$170K–$212K
New York City · On-site · Manager · Full-time · Posted Mar 13, 2026
- Experience
- 3+ years managing a customer success team; experience building a customer success organization in a high-growth environment is requested, ideally at a B2B SaaS startup.
About the job
Leads the housing customer success team to improve client outcomes, retain revenue, reduce churn, and identify account growth opportunities.
What you'll do
- Lead, coach, and develop CSMs; manage performance and team metrics.
- Own customer onboarding, adoption, retention, account health, and measurable client ROI.
- Partner with Sales, Product, Engineering, and Marketing on account growth, feature adoption, and client education.
What they ask for
- 3+ years experience managing a customer success team.
- Experience building a customer success organization in a high-growth environment.
- Track record managing risk, forecasting, and identifying growth opportunities.
- Willingness to work in person at the office 4-5 days a week.
Nice to have
- Experience at a B2B SaaS startup.
Pay
$170,000-$190,0000 (USD, base salary); $192,500-$212,500 (USD, OTE)
AI focus
The role supports customer success for EliseAI’s housing AI agents, but does not specify direct AI development or implementation duties.
Model-written summary · the original posting is authoritative