EliseAI
Product Solutions Analyst | Housing
$75K–$95K
New York City · On-site · Full-time · Posted Aug 6, 2026
- Experience
- 1–2 years in a Customer Support Analyst or equivalent role is a plus.
- Education
- No specific education requirement stated.
About the job
Provides technical support to housing clients, troubleshoots configuration and system issues, and helps improve support processes and AI chatbot responses.
What you'll do
- Deliver tier 1 and tier 2 client support, investigate and resolve technical issues, and escalate when needed.
- Document client communications and maintain knowledge base articles, FAQs, and user guides.
- Review and coach the Support AI Chatbot, relay user feedback, and contribute to audits and product improvements.
What they ask for
- Experience with support software and CRMs; SQL knowledge is a plus.
- Demonstrated technical proficiency through a computer science degree, bootcamp certificate, or prior work experience.
- Strong analytical skills and a data-driven approach, plus strong written and verbal communication.
- Willingness to work in the office 5 days a week.
Nice to have
- Experience with low-code/no-code tools such as Retool; advanced Google Sheets or Excel; familiarity with DataDog, Postman, or Tableau; SQL queries.
- Computer Science degree, bootcamp certificate, or equivalent.
Pay
$75,000 - $95,000 USD base salary
Tools
Zendesk, Salesforce, SQL, Retool, Google Sheets, Excel, DataDog, Postman
AI focus
Quality-assure and coach the Support AI Chatbot to improve its issue-resolution responses.
Model-written summary · the original posting is authoritative