EliseAI
Solutions Engineer (Product Expert) | Housing
$135K–$200K
New York City +1 · On-site · Full-time · Posted Aug 5, 2026
- Location
- New York City
San Francisco - Experience
- 3+ years in a Solutions Engineer role at a SaaS company.
About the job
Supports housing product launches and client implementations by providing technical guidance, troubleshooting, training, and launch tools.
What you'll do
- Conduct client discovery and provide product demonstrations, technical guidance, and troubleshooting before and after launch.
- Guide Customer Success Managers through implementations, training, and escalations; coordinate with Support Engineers.
- Develop and maintain self-serve launch tools, internal launch settings, and quality assurance processes.
What they ask for
- 3+ years of experience in a Solutions Engineer role at a SaaS company.
- Willingness to travel up to 20% and work in person at the office 4–5 days per week.
- Strong understanding of product development and launch processes, plus technical troubleshooting skills.
- Experience with cross-functional teams and strong communication skills for explaining technical concepts to non-technical stakeholders.
Nice to have
- Experience with QA processes and developing self-serve tools.
- Familiarity with CRM tools and support ticketing systems.
Pay
$135,000 - $200,000 USD (base salary)
Tools
CRM
AI focus
The role supports implementation and use of EliseAI’s AI-powered housing product; no specific AI development work is stated.
Model-written summary · the original posting is authoritative