Ema
Customer Engagement Manager
$100K–$200K
San Francisco Bay Area · Manager · Full-time · Posted Mar 24, 2026
- Experience
- 15+ years in relevant enterprise roles; 5+ years owning enterprise accounts end-to-end.
About the job
Own strategic enterprise accounts end-to-end, coordinating AI delivery, customer outcomes, executive relationships, and outcome-driven account growth.
What you'll do
- Lead account planning, delivery teams, quality oversight, escalations, and post-launch improvement across assigned accounts.
- Measure and communicate adoption, ROI, accuracy, and user trust; lead executive reviews and customer escalations.
- Grow accounts through proven outcomes, partner with Sales and Product, and coach delivery teams.
What they ask for
- 15+ years in enterprise technology delivery, consulting, account management, or customer leadership.
- 5+ years owning enterprise accounts end-to-end across delivery, outcomes, relationships, and growth.
- Track record directing delivery teams, owning post-go-live outcomes, and growing account revenue through expansion.
- VP/C-level stakeholder management across concurrent accounts and a production track record beyond POCs.
Nice to have
- Production experience with AI, automation, or agentic workflow platforms.
- Consulting or enterprise SaaS professional services background; partner-mediated delivery, enterprise integration familiarity, or scaling-startup experience.
Pay
USD $100,000-$200,000 annually (base salary)
Tools
AI, APIs, auth, CRM/HRIS/ITSM platforms
AI focus
Oversee customer delivery and production outcomes for AI and agentic workflow solutions, including adoption, ROI, accuracy, and user trust.
Model-written summary · the original posting is authoritative