Encord
Customer Engineer
$110K–$130K
New York +1 · On-site · Full-time · Posted Jun 30, 2026
- Location
- New York
San Francisco - Experience
- 2–4 years; examples include Support Engineer, Technical Support Specialist, or Junior Solutions Engineer.
About the job
Own and develop Encord’s customer support function, diagnosing technical issues and helping customers build AI applications while coordinating with internal teams.
What you'll do
- Manage customer queries through resolution, investigating backend systems, logs, and APIs before escalating when needed.
- Prototype technical solutions for customers using features such as the Python SDK and Encord Active.
- Work with Engineering and Product to triage issues, identify recurring themes, and improve support processes and the product.
What they ask for
- 2–4 years in technical support or customer-facing engineering in a B2B SaaS environment.
- Full proficiency in Python and SQL for scripting, debugging, and investigating customer issues.
- Experience diagnosing issues through backend systems, logs, or APIs, and managing a mixed queue of customer requests.
- Strong written and verbal communication skills, including translating technical issues for developers and non-technical stakeholders.
Nice to have
- Familiarity with support or ticketing tools such as ZenDesk, Intercom, or Linear.
- Exposure to computer vision, ML workflows, AI infrastructure, REST APIs or SDKs, or early-stage/high-growth startups.
Pay
$110K – $130K (base salary)
Tools
Python, SQL, ZenDesk, Intercom, Linear, REST APIs, Python SDK, Encord Active
AI focus
Supports customers building AI applications, including work involving computer vision, ML workflows, and AI infrastructure products.
Model-written summary · the original posting is authoritative