Encord
Deployment Strategist
New York +1 · On-site · Full-time · Posted May 11, 2026
- Location
- New York
San Francisco - Experience
- 4–8 years in a customer-facing technical or post-sales role, such as Customer Success, Technical Account Management, Solutions Engineering, Implementation, or Management Consulting.
About the job
Own customer deployments and adoption of Encord, combining technical execution, customer strategy, and commercial support to deliver long-term value.
What you'll do
- Manage deployments from onboarding through long-term adoption, guiding technical teams and establishing success plans.
- Build customer relationships, monitor goals and risks, and support renewals and expansion with Sales.
- Share customer insights with Product and Engineering and improve post-sales processes and playbooks.
What they ask for
- Demonstrated success supporting complex technical products and enterprise customers.
- Manage complex, multi-stakeholder software deployments and drive measurable customer outcomes across enterprise accounts.
- Engage confidently with technical teams and executive and business stakeholders.
- Strong project management skills to coordinate concurrent deployments and internal resources.
Nice to have
- Experience at a high-growth start-up or scale-up.
- Exposure to AI, ML, data infrastructure, or developer tools.
Tools
HubSpot, Salesforce, Gainsight
Model-written summary · the original posting is authoritative