Encord
Engagement Manager
London +2 · On-site · Manager · Full-time · Posted May 28, 2026
- Location
- London
San Francisco
New York - Experience
- 2–5 years in engagement management, account management, customer success, or a post-sales commercial role within B2B SaaS or technology.
About the job
Own and grow strategic North American customer accounts by driving adoption, expansion, and long-term value from Encord’s AI data platform, while helping establish its New York post-sales function.
What you'll do
- Manage customer relationships, account plans, QBRs, and growth strategies; identify and drive upsells, cross-sells, and multi-team rollouts.
- Partner with Customer Success, Product, and Engineering to deliver outcomes and relay customer insights and feature requests.
- Maintain pipeline and revenue forecasts in HubSpot and help build the North American post-sales and expansion playbook.
What they ask for
- Proven success owning and growing a book of business and meeting or exceeding net revenue retention or expansion targets.
- Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisations.
- Confidence engaging technical buyers and translating their needs into commercial outcomes.
- Familiarity with account planning, QBRs, and CRM-based pipeline forecasting, such as HubSpot or Salesforce.
Nice to have
- Experience in a high-growth start-up or scale-up environment.
- Exposure to developer tools, data infrastructure, or ML/AI platforms.
Tools
HubSpot, Salesforce
AI focus
Support customers using Encord’s AI data platform, engaging with their ML workflows and technical roadmaps to drive adoption and expansion.
Model-written summary · the original posting is authoritative